Refund policy

[[DRAFT — CONFIRM WITH A LAWYER BEFORE LAUNCH]]

Full details: enduza.com/pages/returns

There are two separate ways to return a wheel to ENDUZA. The first is your legal right. The second is an extra we offer on top of it.

1. Cancelling under Israeli law — 14 days, unused

Buying from enduza.com is a distance purchase (עסקת מכר מרחוק). You may cancel from the moment you order until 14 days after you receive the goods, or after you receive the disclosure document — whichever is later.

The wheels must be unused, in their original packaging, with all accessories.
Cancellation fee: none. The law permits up to 5% of the order or 100 ₪ (the lower of the two). ENDUZA does not charge it.
You arrange and pay for the return to our address in Israel — except where the item arrived faulty, damaged or incorrect, in which case we pay.
Refund to your original payment method within 14 days of the cancellation notice, once the goods are back with us.

Longer cancellation periods apply under Israeli law to senior citizens, people with disabilities and new immigrants.

2. The ENDUZA 100-day ride trial

You may ride the wheels. If within 100 days of delivery they are not right for you, return them and we refund the purchase price.

Normal riding wear is accepted. Crash damage, structural damage, missing parts, or third-party modification or repair are not.
Trial returns go back to FFWD Wheels in Zwolle, the Netherlands. We supply the address and paperwork.
You pay the international return shipping and any duties or customs charges.
Refund of the purchase price to your original payment method after the wheels arrive and are inspected.

This trial is offered in addition to your statutory rights. It does not replace them, and nothing in this policy gives you less than Israeli law requires.

Faulty, damaged or incorrect items

How to start a return

Email maor.trizzers@gmail.com or call 051-207-2232 with your order number. Please do not ship anything back before we confirm the return and give you the correct address.